We’ve been in San Diego for years – as homeowners, investors, business owners, lenders, etc. Our experience has served us well. We believe management should actually participate in the home-buying process to make sure each client receives what they expect. No amateurs, just professionals – loans, escrow, title, inspections, decorators – are always available to solve problems and enhance the process. And It Is, Or Should Be, A Process.
We’re bewildered how a single real estate office might recruit, motivate, supervise and train 200, 300, 400, 500 agents for the occasional sale they might bring in and believe clients will be well served. Well, they can’t and they don’t. All Agents are not created equal.
We believe strict quality control of agents will always provide superior results for clients. We establish hiring standards and don’t waver. We try to “accentuate the positive and eliminate the negative” for each agent. Each has strong and weak points. We’ve found “partnering” provides support for both and continuity for clients.
Nearly 74% of our clients bought homes that were very similar to the ones they sold or had owner previously. Rarely colonial to Frank Lloyd Wright or Tuscany.
Subconsciously they sought mental comfort in their continuum. Of course some things change, but it’s really about “feelings”. AND, somehow they really want to maintain the sights, smells, sounds and “feel” of their previous home (without the squeaky steps, the balky a/c, the window that hangs up – you get it).
Finally, the glue and importance of the interaction with neighbors and the neighborhood and an easy transition from the neighborhood of their previous home. Nobody Wants To Break-In A New Home.
So, our approach is to provide you with well trained and supervised agents and their team. Talk a lot about you, your current home, your neighbors, your needs, etc. Like any professionals we write things down. The process is purposeful from the beginning. The conclusion is or should be logical. (Remember, pictures lie – pull out an old yearbook).
We discuss our relationship – communications, problem-solving, benchmarks, timing, etc. so everyone is on the same page. The most refreshing part (From your point of view) is that we’re Not going to sell you anything! That’s not our role!
So, expect to hear cautions, negatives, opinions and straight talk.
We believe every client is unique – with special needs and capabilities. We want listing agents to do their job and try to sell us and our clients so that we can appraise “opportunities”.
If that doesn’t work, try the 2-500 agent office and GOOD LUCK!
We search, we criticize, we dig, and finally present. We calculate options. We critique each property, then rank properties and choices. We spend a lot of time going over negatives. ASK US ABOUT OUR PROPRIETARY “MISERY INDEX”
We have far fewer transactions, so that we can really concentrate on the details. We try to hire only the best, team them up for continuity and demand high levels of customer satisfaction.
We don’t suffer from conflicts of interest nor conflicts of activity (open houses, listings, etc.). When other Realtors say “Sell, sell, sell”, we say “Nope, Not Now, Never”!
We’re free to speak our mind, walk away from a bad deal and to render advice even when we’re not asked. We’ll see things that you won’t. We’ve done this before. When in doubt, seek experience. Experience counts – it breeds confidence!
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